Terms of Service

Lektera provides software for tracking documents, sending expiration reminders, and letting vendors upload documents through a portal. Features, interfaces, and limits may change as we improve the product.

• You must be at least 18 years old and able to enter a binding contract.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You must provide accurate account information and keep it current. Notify us immediately of any unauthorized access.

• Paid plans are billed in advance on a recurring monthly basis at the price shown at checkout. Prices are in US dollars unless stated otherwise.
• Subscriptions renew automatically until you cancel. You can cancel at any time from your billing portal; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law. Overages, additional users, or plan upgrades may incur additional charges.
• We may change pricing with at least 30 days' notice before the change takes effect at your next renewal.

You retain ownership of the documents, contact records, and other content you upload to the Service ("Customer Data"). You grant Lektera a limited license to host, process, transmit, and display Customer Data solely to provide, support, and improve the Service.

You are responsible for ensuring you have the rights and permissions needed to upload Customer Data and to share it with subprocessors described in our Privacy Policy.

You agree not to:

• Upload malware, illegal content, or content that infringes third-party rights.
• Attempt to reverse engineer, disrupt, overload, or gain unauthorized access to the Service.
• Resell, sublicense, or provide the Service to third parties as a standalone product.
• Use the Service to send unsolicited messages, spam, or communications that violate applicable law.
• Impersonate any person or misrepresent your affiliation with any entity.

We may suspend or terminate accounts that violate these Terms or that create risk to other users or the Service.

Organizations can generate unique portal links for their vendors. You are responsible for who you share those links with and for the content vendors upload through them. Portal uploads become part of your Customer Data.

The Service uses machine learning models to extract fields (carrier, policy number, dates, coverages) from uploaded PDFs. Extraction is best-effort and may contain errors. You are responsible for reviewing extracted data and confirming compliance status before relying on it for business decisions. Lektera is not an insurance broker, agent, or legal advisor.

The Service may integrate with third-party providers (for example payment processors, email delivery, and AI vendors). Their terms and policies apply to your use of their services. We are not responsible for third-party services.

Lektera and its licensors own all rights, title, and interest in the Service, including its software, trademarks, and content (excluding Customer Data). These Terms do not grant you any rights to our trademarks or branding.

If you send us suggestions or feedback, you grant Lektera a perpetual, irrevocable, royalty-free license to use it for any purpose, without obligation to you.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Lektera does not warrant that the Service will be uninterrupted, error-free, or that extracted data will be accurate.

To the maximum extent permitted by law, Lektera and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill. Our aggregate liability for any claim arising out of or relating to the Service will not exceed the greater of one hundred US dollars ($100) or the amount you paid to Lektera in the twelve months before the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Lektera and its affiliates from any claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, your Customer Data, or your violation of these Terms.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and indemnification.

We may modify the Service or these Terms at any time. Material changes to the Terms will be notified by email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

Questions about these Terms? Reach us through our contact form.