Terms of Service

These Terms of Service form a binding agreement between you ("Client") and Lektera ("we", "us"), a US-based company providing AI automation services to trades and service businesses. By creating an account, booking a call, or accepting a proposal, you agree to these terms.

We design, build, deploy, and maintain AI-powered systems for lead handling, customer communications, scheduling, invoicing follow-up, route planning, content creation, reporting and operations documentation. The exact scope is defined in your selected plan and any subsequent statement of work.

Plans are billed monthly in advance. No long-term contracts. You may cancel at any time before the next billing cycle and your service will continue until the end of the current period. We do not offer pro-rata refunds for partial months.

You agree not to use our services to send spam, harass individuals, violate communications regulations (including TCPA and CAN-SPAM), or contact recipients without lawful basis. You are responsible for the accuracy of customer data you provide and for any consents required.

You retain ownership of your data. We process it on your behalf to deliver the services. See our Privacy Policy for full detail.

If, within 30 days of go-live, the systems we installed have not produced measurable improvement on the metrics we agreed (booked calls, reviews collected, invoices cleared), we will continue working at no additional cost until they do, or refund the prior month's fee at your election.

Our systems integrate with third-party platforms (Google, Calendly, our SMS provider, Stripe, etc.). You are responsible for your own accounts and complying with their terms. We are not liable for outages, price changes, or policy changes outside our control.

Our total aggregate liability under these terms is limited to the fees paid by you in the three months prior to the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses.

Either party may terminate for material breach with 14 days' written notice if the breach is not remedied. On termination we will export your configuration and hand back control of your accounts within a reasonable period.

These terms are governed by the laws of the State of Minnesota, United States. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Minnesota.

Questions about these terms? Email support@lektera.com or call (612) 405-8861.